Refund policy

Return and Refund Policy

Last updated: August 10, 2026

At Zentrova, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the conditions below.

Returns

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product must be returned with its original packaging, tags, accessories, and other included items where applicable.
Proof of purchase or order information must be provided.
Certain products may not be eligible for return due to their nature.

Products that are damaged through misuse, altered, washed, worn, or otherwise not in their original condition may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or customized products.
Digital products.
Products marked as final sale.
Products that cannot reasonably be returned due to hygiene or safety considerations.
Any other product specifically identified as non-returnable on its product page.

Damaged or Incorrect Orders

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible at zentrova538@gmail.com.

Please include your order number and clear photographs or videos showing the issue. We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to your original payment method. The time required for the refund to appear in your account may depend on your payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as an incorrect or defective product.

Return Shipping

Unless otherwise stated, customers are responsible for return shipping costs for returns due to change of mind, incorrect selection, or other reasons not caused by Zentrova.

If the product is defective, damaged, or incorrectly sent by us, we may cover the applicable return shipping costs.